According to WHICH, our mattress flew through their tough tests with ease. So thanks Casper, you suck and are the worst company ever and that’s saying a lot because I’ve dealt with some pretty bad ones before.Īccording to the latest WHICH? report, the Casper Essential mattress is one of the best mattresses they've ever tested. Still a lot of work to be done before a new bed can even be put in. I’ve spent all day today bagging things and getting ready to do vinegar washes on bedding and clothing to see what I can save. Never buying from them again and you shouldn’t either of you don’t want to eventually be dealing with a nightmare cleanup with zero help or even a ‘sorry’ on Casper’s end. The Casper mattress itself wasn’t even that great anyways, too expensive for the fact it started to sink within the first year. Terrible customer service, honestly at this point I’ve abandoned the idea of getting anything resolved on their end and I just broke down and spent money I don’t have on a puffy mattress so I don’t have to keep sleeping on the floor (thanks for being on sale puffy!). And now that I have it’s already been 2 days with no response and I’m not expecting one any time soon. So I contacted Casper about the issue, and it took them a week to even get back to me so I could send over the pictures and information they needed. Not to mention that fiberglass isn’t even listed as a material that’s used in the mattress, but it definitely is. Which is crazy because the cover coming off is what caused our issue with the fiberglass. I was reading the tag (this is the Casper wave I believe, was top of their line when we bought it), and it literally even says on the tag that you CAN wash the cover, not that you can’t like I’ve seen other people say with fiberglass beds like nectar. Id heard about fiberglass issues happening because the cover was removed or came undone, so you would think they wouldn’t put a zipper on it if it wasn’t supposed to come off right? But no, it does and our zipper broke and it came unzipped. Come to find out that since then the mattress has been leaking fiberglass and it’s all over our bedroom.

So, the zipper on the cover of our mattress broke a while back, we did nothing out of the ordinary that comes with bed use to cause that. Honestly even if I wast dealing with the issues I’m having, I’d never be a Casper customer again just based on their customer service alone.

Casper review